Thursday, September 1, 2016

Weekly Wednesday

Every Wednesday we have a weekly call with our Program Mangers and Sales Representative to give us updates on the house.  I must admit the process on the house was janky and we asked to be updated only to find out that they provided these weekly calls for the buyers. Not sure if they invite at a specific stage of the build or for only those who request it.  Either way, it was necessary for us because the miscommunication was awful and it appeared that the team had amnesia.  We have been engaging in these calls for several weeks and it has been helpful; however, I noticed a pattern amongst the team.  It appears that the team is trained to tell you "no." A word to the wise, document everything you discuss with your building team.  Even if you have a conversation face-to-face or via phone, do yourself a favor and follow it up with an email to confirm what you are being told and to create a paper trail in the event there is miscommunication about your options/upgrades/customizations and other pertinent details regarding the construction of your new home.  Also, if there is a custom item that you would like to add to your home, be certain you request it early and do some research to provide pictures, measurements etc to get what you want because they will tell you "no" on some customs that are definitely possible to do for you. So do your due diligence and go over your paper work with a fine tooth comb including the options to be certain that they are discussed in your pre construction meeting and go over every item carefully.  You want to be sure your PM has all your details to avoid mishaps during your build.  If you find later on in your build that something is missing they will have no other choice but to remedy the problem. If not, they will contend your requests and by all means, do not settle on your home if you find things wrong with your home.  I also strongly suggest an inspector for your home because the PM is not always there to catch a cover up or missed item in your home. Our last build went nice and smooth because our PMs worth ethics were high.  Lastly, building a new home can be stressful for some people and its important to take care of yourself.   Do not take anything for granted.  If you have a question ask it, even it may seem silly but ask and keep asking.  It's your house and you are paying the money and the builder gets to provide excellent customer service. 

1 comment:

  1. Happy Friday! Did you all close on your home yet? If so, how are you liking it and your second floor laundry?